Money Back Guarantee Policy

At PRIMALTRACE, your satisfaction is our priority. We stand behind the quality of our products and are committed to providing you with an exceptional shopping experience. Our Money Back Guarantee is designed to ensure that you can shop with confidence and peace of mind.

Eligibility for Returns

To be eligible for a return, the product must meet the following conditions:

• The item must be returned within 30 days from the date of purchase.
• The product must be unused, in its original packaging, and in the same condition that you received it.
• A receipt or proof of purchase from PRIMALTRACE must be provided.

Non-returnable Items

Certain items are exempt from being returned. These include:

• Gift cards
• Downloadable software products
• Personal care items

Refund Process

Once your return is received and inspected, we will notify you by email regarding the status of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 5-10 business days.

Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account again. Then, contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at support@primaltrace.asia and send your item to our designated return address.

Shipping Returns

To return your product, you should mail your product to:

PRIMALTRACE Returns Department
123 Market Street
Singapore 048942

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

For further information, please contact our support team at support@primaltrace.asia.