Money Back Guarantee Policy

PRIMALTRACE is committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a comprehensive Money Back Guarantee. Please review the details of our policy below:

Eligibility for Returns

• Products must be returned within 30 days of the delivery date.
• Items should be unused, in the original packaging, and in the same condition as received.
• Proof of purchase, such as an order confirmation or receipt, is required.

Process for Requesting a Refund

1. Contact our customer service team via [email protected] to initiate a return.
2. Provide your order details and the reason for the return.
3. Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

Exchanges

If you need to exchange an item, follow the return process to send the item back to us. Once your return is received, you can place a new order for the desired item.

Non-Refundable Items

Certain items are exempt from being returned, including:

• Gift cards
• Downloadable software products
• Personal care items

Contact Us

For any questions or concerns regarding your return, please contact our customer service team at [email protected].

Thank you for choosing PRIMALTRACE. Your satisfaction is our priority.